​

AjA Foundation follows a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of the unlikely event of an erroneous deduction or If the Donor wants to cancel/deduct the donation, The AjA Foundation Foundation will respond within 7 working days from the date of receiving the complaint from a donor. The timely refund of the wrongly deduced amount will depend on the type of card used during the transaction. We would require proof of deduction of the donation amount and a written communication for a refund from the donor within two days after the donation.

​

In such cases, if the receipt already has been issued, then the Donor needs to return the original receipt to our official address.
In the case of a tax exemption certificate already issued, a refund will not be possible.
We can be contacted for refund requests through the following:

*International donations will require more working days for a refund

​

What information do we collect?

 

We use personal information collected from donors for processing payments and communicating with donors about the AjA Foundation as well as conducting the fundraising and other operations of the AjA Foundation. This information may include name, amount donated, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check.

Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or another payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.

To provide donors with the best possible experience, we work with service providers and may share Donor Data and other information with, or have it transmitted through them. Such service providers include, for example, collocation facilities and bandwidth providers as well as organizations that help non-profit organizations with fundraising.

How we use that information

Donor Data may be used for these kinds of purposes:

Distributing receipts and thanking donors for donations
Informing donors about upcoming fundraising and other activities of the AjA Foundation
Internal analysis, such as research and analytics
Record keeping
Reporting to applicable government agencies as required by law
Surveys, metrics, and other analytical purposes
Other purposes related to the fundraising operations
Anonymous donor information may be used for promotional and fundraising activities. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.

We use data gathered for payment processors and other service providers only for the purposes described in this policy.